FAQs
When you have been confirmed as eligible for a lease, you will then receive an email and SMS requesting your last 90 days of bank statements. This helps us to understand your affordability and capability to meet the weekly, fortnightly or monthly lease payments.
Once complete, we will then send you an SMS with a link to verify your identity. This will typically request a photo or scan of your driver’s licence (front and back) and a live photo of yourself.
Upon verification of your identity and affordability, your application will then be finalised and our customer service team will promptly begin processing your lease application and be in touch. After that you’ll be able to arrange a collection date to pick up your car, while our team quickly ensures a full service and polished car, ready for your arrival.
You can have the car within 24-72 working hours from your successful application.
The collection timeframe will depend on how quickly the application process and documents are completed.
Once we have received your application, our team will work immediately to process your application and if approved, prepare the car for your collection as soon as possible.
We focus on the current picture rather than past issues which have since been resolved or are in the process of being resolved.
However, please note that we do require a deposit equal to two-weekly payments to secure your vehicle once you’re approved. This will ensure that the car you have applied for is held and that we can proceed with the full service and detailing of your new car ready for your collection.
This deposit will go towards the last two payments of your lease.
With Carzie, our leases range from 3 – 4 years.
Your weekly or fortnightly payments will cover the cost of using the vehicle. Carzie covers the cost of comprehensive car insurance and annual registration fees.
Yes, regular car servicing is required at the customer’s expense as per the Terms and Conditions of the lease agreement.
The vehicles are covered by Carzie vehicle warranty and regular servicing at intervals not greater then 15,000km are required to maintain the vehicle warranty.
Our fleet is made of used, but well-maintained modern vehicles, all of which are fully serviced and in top condition for your collection.
Yes, you will need to have your own Toll account. Carzie accepts no responsibility for any tolls or traffic infringements incurred.
Upon expiry of the lease agreement you will not own the vehicle automatically or have to pay a balloon payment like rent-to-own cars.
However, at the end of the lease, you may have the option to purchase the vehicle by making a residual payment based on the car’s residual value, or you can simply return the vehicle to the leasing company.
You can make an offer to purchase the vehicle from Alpha Fleet Pty Ltd (our partner and vehicle owner).
Acceptance of this offer will be at Alpha Fleet’s absolute discretion. More information regarding the end of lease process can be found in the Lease Terms and Conditions.
Yes you can return the vehicle early, however terms and conditions apply.
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